Personal

Help

Frequently asked questions

MTN Xtra Time

A: This is a service where MTN prepaid customers can get advance Airtime and Data

when they run out and payback later when they top up.

A: To access XtraTime, you need to have been a registered active MTN subscriber for at

least 2 months and used at least E2 per month.

A: You can access the service by dialing *767#. Then respond with:

1 for Airtime

2 for Data

3 to check debt

4 to Repay advance/loan

5 for Help

A: You can ONLY access 1 loan at a time, you must repay the loan and take another loan.

A: No. You cannot have airtime and data bundle at the same time. You access ONLY 1

loan.

A: The service fee is 10% across all the denominations.

A: Loan is recovered once the customer triggers recovery manually on the main account

or there is a recharge/top-up on the main account or system recovers once the grace

period expires (sweep) on the main account. Recovery will either be full or partial

● Full recovery = If a customer has a loan and tops up an amount higher than the

total value of the loan + service fee, then all the loans will be recovered.

● Partial recovery = If a customer has a loan and tops us an amount lower than the

total value of the loan + service fee, then the total equivalent to the amount

topped up will be recovered.

● Recovery having taken place on the main account and via CDR on the following

dedicated accounts(DAs)according to the priority on the below table:

A: Yes. If a customer tops up an amount higher than the total value of the loan + service

fee, then the loan will be recovered. Priority of Recovery will take place in the order of

sequence below after the main account:

 

A: This may happen for a number of reasons:

● You may have just joined the network recently thus not meeting the minimum

age on the network of 2 months.

● It may also be because of not regularly recharging and using your MTN line.

A: Yes, you have to repay the loan and access another loan

A: No, the mentioned data and voice purchase above will not trigger recovery.

A: Your XtraTime remains intact and will be accessible as soon as you replace your SIM

card, and if the grace period has not expired.

A: Yes. You can use Xtra Time just like your normal airtime.

WOW Data promo

You can win prizes that include a Mara smartphone, a Mr Price shopping voucher and MTN MoMo funds.

To qualify you must buy the MTN wow weekly bundles at least 3times a week. Dial *686*1*1# or use the my MTN app to purchase any of the weekly bundles.

A Mara smartphone.

PUK

You can simply dial *922#, choose option 2)PUK 1&2 , select PUK 1, enter your number and PUK will be received via SMS. You can also SMS your number and your ID number to 6000 to retrieve your PIN.

VELA

Eswatini Communication Commission issued a Regulation directing all mobile service providers operating in the Kingdom of Eswatini to register their Customer’s SIM cards

Failure to register a sim card will result in your number being disconnected on the network.

Customers need to bring their National ID/ Passport and Proof of Residence.

Customers can register 10 numbers per ID

Yes, that is possible though there needs to be a minimum of 50 individuals registering

You will receive two messages upon being successfully registered. You may also dial *1212# to confirm your registration status.

Get in touch

VELA

Register your SIM card

Register your SIM card on the makoya network and enjoy moja vibes everywhere you go.