Register your SIM card on the makoya network and enjoy moja vibes everywhere you go.
Frequently asked questions
MTN Xtra Time
Q: What is XtraTime Service?
A: This is a service where MTN prepaid customers can get advance Airtime and Data
when they run out and payback later when they top up.
Q: What are the requirements?
A: To access XtraTime, you need to have been a registered active MTN subscriber for at
least 2 months and used at least E2 per month.
Q: How do I access the service to borrow airtime and/or data?
A: You can access the service by dialing *767#. Then respond with:
1 for Airtime
2 for Data
3 to check debt
4 to Repay advance/loan
5 for Help
Q: How many loans can I have at a time?
A: You can ONLY access 1 loan at a time, you must repay the loan and take another loan.
Q: Can I have airtime and data bundle loans at the same time?
A: No. You cannot have airtime and data bundle at the same time. You access ONLY 1
loan.
Q: What is the service fee?
A: The service fee is 10% across all the denominations.
Q: When is the loan repaid?
A: Loan is recovered once the customer triggers recovery manually on the main account
or there is a recharge/top-up on the main account or system recovers once the grace
period expires (sweep) on the main account. Recovery will either be full or partial
- Full recovery = If a customer has a loan and tops up an amount higher than the total value of the loan + service fee, then all the loans will be recovered.
- Partial recovery = If a customer has a loan and tops us an amount lower than the total value of the loan + service fee, then the total equivalent to the amount topped up will be recovered.
- Recovery having taken place on the main account and via CDR on the following dedicated accounts(DAs)according to the priority on the below table:
Q: Will the loan be recovered at once?
A: Yes. If a customer tops up an amount higher than the total value of the loan + service fee, then the loan will be recovered. Priority of Recovery will take place in the order of
sequence below after the main account:
Q: I applied for the service but got a message informing me that I am not eligible?
A: This may happen for a number of reasons:
- You may have just joined the network recently thus not meeting the minimum age on the network of 2 months.
- It may also be because of not regularly recharging and using your MTN line.
Q: Do I have to repay the loan to take another loan?
A: Yes, you have to repay the loan and access another loan
Q: Does Bank, Mobile Money, data me2u and Xtratime data and voice purchase trigger recovery?
A: No, the mentioned data and voice purchase above will not trigger recovery.
Q: What happens to my XtraTime in the event I replace my SIM card?
A: Your XtraTime remains intact and will be accessible as soon as you replace your SIM
card, and if the grace period has not expired.
Q: Can I use Xtra Time Airtime for SMS, calling, data, subscribing to offers, etc.?
A: Yes. You can use Xtra Time just like your normal airtime.
PUK
How do I get my PUK?
You can simply dial *922#, choose option 2)PUK 1&2 , select PUK 1, enter your number and PUK will be received via SMS. You can also SMS your number and your ID number to 6000 to retrieve your PIN.
VELA
Why do I need to register my cell number?
Eswatini Communication Commission issued a Regulation directing all mobile service providers operating in the Kingdom of Eswatini to register their Customer’s SIM cards
What if I don’t register my cell number?
Failure to register a sim card will result in your number being disconnected on the network.
What are the requirements?
Customers need to bring their National ID/ Passport and Proof of Residence.
How many numbers can each customer register?
Customers can register 10 numbers per ID
Can we register as a group?
Yes, that is possible though there needs to be a minimum of 50 individuals registering
How do I know I have been successfully registered?
You will receive two messages upon being successfully registered. You may also dial *1212# to confirm your registration status.