Download the app!
Take care of your retail payments within the MoMo Services feature available on the My MTN app. Download the app and start buskin in a bold new digital world.
MoMo Decade
What can I win with MoMo Decade?
You can win 1 0f two Nissan NP200 bakkies, MoMo cash prizes, grocery vouchersYou can win 1 0f two Nissan NP200 bakkies, MoMo cash prizes, grocery vouchers, a trolley dash, Data or Airtime., a trolley dash, Data or Airtime.
How can I qualify for the NP200 promotion?
To qualify SMS ”MoMo10” to 7000, send at least E200 minimum per instance when you send MoMo to someone.
How can I qualify for the grocery voucher?
To qualify, pay with a minimum of E100 per shopping visit using MoMo pay.
how can i qualify to win the data and minutes every week?
to qualify use MTN MoMo to buy airtime, data and voice bundles.
How will the winners be selected?
A random draw will determine the lucky winners.
Can businesses get a share of the 1 Million?
For businesses, register and pay your staff using MTN MoMo and stand the chance to win E10 000.
Can MoMo agents win in the Win 1 Million in prizes competition?
As an MTN MoMo agents you can win E5000.00 when you do the most transactions for clients.
Buying bundles through MoMo
How do I buy bundles through MoMo?
Via USSD
To but data dial *007*6# choose option 1) data bundles, select the package that you want to purchase, choose option 1 if you are buying for yourself or option 2 if you are buying for someone else, select the bundle that you want to purchase, enter your MoMo PIN to confirm purchase.
Via App
Select buy on MTN Bundles, choose between prepaid or postpaid bundles, select which package you would like purchase, choose between the option to buy for yourself or someone else, choose validity of bundle, select complete to confirm bundle purchase.
What data bundle can you buy through MoMo?
both postpaid bundles and prepaid bundles.
Does data deplete faster if its bought using MoMo?
No, it does not.
MoMo PIN Reset
How do I reset my MoMo PIN?
Via app
Select my app, select menu bar, select change pin, enter your current PIN twice, enter new pin, confirm new pin.
Can someone reset my pin for me?
NO, only you can reset your PIN.
How often can I reset my pin?
You can reset your PIN whenever it is blocked. Simply visit your nearest MoMo agent or MTN service center with your ID and handset for PIN reset assistance.
MoMo Quick Loans
What does it take for me to qualify for a quick loan?
The following criteria must be met:
- You must have been active on the makoya network for at least 6 months
- You need to be 18 and above
- You need to have been registered on Momo for at least 3 months
How do I request a quick loan and how long will it take to get me sorted?
Dial *007*7# to get started on requesting a loan. The Loan is instant and is paid directly to your MoMo wallet with no paperwork involved and collateral needed.
I qualify for the loan, yey! But how long do I have to pay it back?
You have up to 30 days to clear your loan.
How much will I have to pay back?
Your loan will incur an 8% interest if paid within the 30-day period. Should you default on your repayment then there will be a 10% penalty.
I want to sort out my loan manually, how do I go about that?
Dial *007*7# and select option 2) Repay Loan.
MoMo Pay
What do I need to do get my hands on the sticker/card?
All you need to do is approach your nearest MTN outlet with your ID and phone to register for the service.
Where can I tap and pay?
You may use the service at over 50 outlets nationwide 👉🏽 : bit.ly/MoMoPayRetailers. Keep an eye out for the MoMo pay poster.
How can I go about tapping and paying?
During the course of the transaction, the teller will prompt you to tap the speed point using your card/sticker to initiate the transaction from your end. You will then receive a notification prompting you to approve the transaction (enter your 5-digit pin to confirm). You will receive an SMS confirmation of the payment to conclude it.
Do I incur any charges when using the services?
Yes, there are service charges but pegged at favourable rates:
| Price Range
(SZL) |
Service Charge
(SZL) |
| 1.00 – 19.00 | 5% |
| 20 -125 | 2.5% |
| 126 – 250 | 2.5% |
| 251 – 500 | 2% |
| 501 – 750 | 1.5% |
| 751 – 1000 | 1% |
| 1001 – 2000 | 0.75% |
| 2001 – 4000 | 0.5% |
I think I misplaced my card/sticker, does that mean I can’t use the service to pay?
Not at all, simply dial *007*1*2# to get started (the retailer will provide you with the retail code).
Likhandlela Funeral Policy
What is the insurance policy’s validity?
As a MoMo user who has met the criterion of sending money at least once in the current period, you are covered for one calendar month succeeding the month in which you qualify. For instance, if you qualified in February you will be covered for the month of March. So to be constantly covered; you simply need to use your MoMo account.
Who reaps the benefits of the policies cover?
Should the unfortunate occurrence of you passing on come about, then your nominated beneficiary will be the one to receive the funds.
Who is eligible to be a beneficiary?
The individual who was nominated by the policyholder.
How does one nominate a beneficiary?
- Dial *007#
- Select option 3) Pay Bills
- Select option 6) Likhandlela
- Select option 1) My Life Cover
- Then follow the prompts
How does a beneficiary go about making a claim?
- Dial *007#
- Select option 3) Pay Bills
- Select option 6) Likhandlela
- Select option 2) My Claims
- Then follow the prompts
How will my beneficiary make the claim?
They will need to approach Old Mutual Customer Services and bring with them the following documents:
- A certified copy of the Death Certificate
- A copy of the beneficiary’s ID
- Proof of the relationship to the deceased
How will the beneficiary receive the funds from the claim?
The claim which has been approved will be paid out into the beneficiary’s MoMo Account.
What instances will result in the claim not being paid out?
A claim will not be paid if the following is the case:
- Insurance is not active at the time of death
- If the person making the claim is not the nominated beneficiary.
- If the prerequisite documents to make a claim are not present
How long am I afforded to make a claim as a beneficiary?
In the unfortunate event of the death of the policyholder, the beneficiary/claimant has up to a maximum of 12 months to make a claim
ATM Withdrawals
Do I need to have a bank account to use the service?
Not at all, all you need to do is approach the nearest Eswatini Bank or Eswatini Building Society ATM and dial *007*4*3*1# to get started.
Are there any charges for using the service?
Yes, there are and pegged at favourable rates:
Eswatini Bank Withdrawal Rates
| Money Being Transferred (SZL) | Minimum amount
(SZL) |
Maximum amount
(SZL) |
Service Charge
(SZL) |
|
| 20.00 – 500.00 | 20.00 | 500.00 | 10 | |
| 501.00 – 1200.00 | 501.00 | 1200.00 | 12 | |
| 1201.00 – 2200.00 | 1201.00 | 2200.00 | 14 | |
| 2201.00 – 4000.00 | 2201.00 | 4000.00 | 20 |
EBS (Eswatini Building Society) Rates
| Money Being Transferred (SZL) | Minimum amount
(SZL) |
Maximum amount
(SZL) |
Service Charge
(SZL) |
|
| 20 – 100 | 20.00 | 100.00 | 10 | |
| 101 – 250 | 101.00 | 250.99 | 14 | |
| 251.00 – 500 .00 | 25100 | 500.99 | 17 | |
| 501.00 -1000.99 | 501.00 | 1000.99 | 22 | |
| 1001.00 – 2000 .99 | 1001.00 | 2000 .99 | 40 | |
| 2001.00 – 4000.99 | 2001.00 | 4000.99 | 49 |
Do I need to bring my ID along to make a transaction?
No, and that’s the best part; no queues, no ID, simply bring your phone/device.
How do I go about making the withdrawal?
Approach the nearest EBS or Eswatini Bank ATM then:
On Your Phone
- Dial *007#
- Select option 4 Banking
- Select option 3 ATM Withdrawal
- Select option 1 Get Cash-Out PIN
- Enter your 5-digit MoMo PIN
- You will receive your Cash out PIN which will be valid for 30 minutes.
On the ATM
- Select Cardless Services
- Select Mobile Money
- Enter your cellphone number
- Enter OTP
- Enter Amount
- ATM will give out cash and feedback on Screen
- You will then receive an SMS confirming the transaction
Can I make a withdrawal at any ATM?
The service is currently applicable at Eswatini Bank and Eswatini Building Society ATMs nationwide.
