Withdraw Money

We currently have over 1000 MTN Mobile Money Agents countrywide ensuring you can withdraw money wherever you are.

For registered Mobile Money users
Step 1: Visit any Mobile Money agent in your area
Step 2: Give the agent your Phone number & Advise the amount you would like to withdraw
Step 3: The agent will initiate the withdrawal
Step 4: Both you and the agent will receive a withdraw confirmation message
Step 5: Agent will give you cash equal to the amount withdrawn
Step 6: The agent will give you cash equal to the amount withdrawn

For non-registered Mobile Money users

Step 1: The Person sending you Mobile Money must have shared with you the Token ID & Secret code before you go to withdraw
Step 2: Visit any Mobile Money agent in your area
Step 3: Present a copy of your ID to the Mobile Money agent.
Step 4: Give the agent your Phone number, Token Id & Advise the amount you would like to withdraw
Step 5: Personally, input the secret code into the agents phone
Step 6: Agent will give you cash equal to the amount withdrawn

At the ATM Machine:


Swazi Bank
Step 1: Wait or press any button for the Mobile money interface to appear on the screen.
Step 2: Select Mobile Money
Step 3: Select MTN Mobile Money
Step 4: Enter your Phone number
Step 5: Enter the Amount you wish to withdraw
Step 6: Enter the PIN which was sent to you on your phone
Step 7: Choose whether or not you require a receipt for your withdrawal, then Press OK.
Step 8: The Machine will then dispense the cash and the receipt (if requested).
Step 9: You will also receive a message on your phone confirming the transaction.