Now you can roam where life, business and adventure takes you and never worry about recharging your
account. MTN Pay As You Go customers can now recharge using the visited country’s recharge cards.
The service will benefit MTN customers roaming between the following countries:
South Africa, Botswana, Rwanda, Zambia, Uganda.
How Do I Access MTN Seamless Roaming
(Pay As You Go Roaming Service)
To get started customers are required
to activate the service before they
leave Swaziland. For service activation,
customers must dial *170*1# and the
service will be activated. Upon returning
home, subscribers who desire to suspend
the service must dial *170*2# for the
service to be deactivated. Subscribers
who reside within the border areas
are encouraged to have the service
suspended or alternatively have the
mobile phone set to manual search of
the network. This will prevent customers
from unintentionally having to roam
when the can use the MTN Swaziland at
preferable rates.
How do I Load Airtime?
• The Customer can buy any available
airtime voucher available in the
visited Country at any MTN Retail
Outlet.
• The Customer Scratches the voucher
and gets the recharge number;
• The customer will dial: *222*
Voucher Pin #
• The Voucher will be recharged and
display the value of the voucher in
the local currency;
• Additional Bonuses that may be
advertised on the recharge voucher
will not apply: this means that the
customer’s roaming airtime account
will only be topped up to the face
value of the voucher.
• On continuing to travel outside of
the visited country, the remaining
balance within the roamers account
can further be utilized by other
roaming operations.
• Once airtime has been purchased,
the unused airtime balance can be
used to make calls from any location
(i.e. while roaming on any foreign
network, as well as while making
calls on the local network).
How do I select the MTN Roaming
Network while roaming?
MTN Pay As You Go roaming service
will only be available with MTN South
Africa, MTN Zambia, Mascom Botswana,
MTN Uganda, MTN Rwandacell and MTN
Swaziland. Customers who have their
mobile phones set to automatic network
selection will automatically be able to
register on the visited network. However,
if the network is not automatically
selected, customers can search for the
network manually from the mobile
phone then select to register on the
MTN network. Customers can refer to
their mobile phone manual to know
how to search for the network manually.
Customers can also get assistance from
the helpline to get their mobile phone
registered on the roaming network.
How Do I Make A Call while Roaming?
The customer must insert a dialing code
followed by number the customer is
calling i.e. +268XXXXXXX.
Then making
an international call while roaming the
customer will be required to add the
country’s destination code first, followed
by the number being called. For example
when calling a South African number
the customer will start by entering the
country code which is +27 then the
number e.g. +278XXXXXXXXXX.
How are the calls charged when
roaming?
Both incoming and outgoing voice calls
will be charged as indicated in the table
below. Callers are charged per minute,
with the first minute charged in full and
thereafter charged in increments of half
a minute.
SMS
Customers will be able to send and
receive SMS whiles roaming.
Helpline Service
Customers can access the customer
services helpline whilst roaming by
dialing +2684060925, which will be
charged at standard roaming rates.
Inbound and Outbound Roaming
Customers can at any time and for any
type of query walk into any dealership
and/or MTN Service Centre for assistance.
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