MTN Services

Innovative, convenient, essential

As an MTN Customer, you have exclusive access to our convenient and useful service offerings. From advanced communication features to directions and even emergency services, they’re all just a phone call away.

Calling

MTN lets you enjoy flexible solutions to meet your specific needs.

Messaging

MTN Messaging Services are designed to enhance your mobile experience and add value to your subscription with us.

Communication

MTN Convenience Services are there to make sure you are safe, awake on time, never lost and always in touch!

Information

Take advantage of our easy-to-use information services and stay up to date with the latest news as well as gain access to emergency services and vital cellphone information.

Services	Description	cost	How do I get it?
Balance Enquiry - MTN PayAsYouGo and Contract Customers	This lets you check your account or airtime balance	Free Service	Dial 556# from your cellphone and MTN will send you an SMS with your balance. MTN contract Customers:* dial 922
MTN Voicemail - MTN PayAsYouGo and Contract Customers	When you can’t answer your calls, MTN Voicemail will take voice messages for you.	Free Service	Dial 100 to set up MTN Voicemail. To quickly listen dial 111. To change password dial 110.
CLI – Calling Line Identity/Restriction. - MTN PayAsYouGo and Contract Customers	See the caller’s number and show your own number when calling Can also hide the number when calling.	Free Service	Call your Service provider to activate this service. For restriction dial #31# Number ok.
Call Diverting / Forwarding - MTN PayAsYouGo and Contract Customers	Forward incoming calls automatically to any number or your MTN Voicemail when unavailable	Charged at your package call rates.	Activated by default. Call your Service provider if not already active.
Call Waiting /Call Holding - MTN PayAsYouGo and Contract Customers	Allows you to handle 2 calls at the same time	Free Service	Activated by default. Call your Service provider if not already active.
Call Barring - MTN PayAsYouGo and Contract Customers	Block outgoing and incoming calls.	Free service	To bar outgoing : 33(barring code) ok Cancel: #33(barring code) ok. To bar incoming :* 35(barring code) ok Cancel: #35*(barring code) ok.
Conference Calling - MTN PayAsYouGo(3) and Contract Customers (6)	Talk to a number of people on your phone at the same time.	Calls charged at your package call rates.	Activated by default.
International Calling - MTN PayAsYouGo and Contract Customers	Call anyone, anywhere in the world from Swaziland.	Depending on the destination	MTN PayAsYouGo: International calling is default. MTN Contract Customers: you have to call your service provider to request the activation of the service.
MTN Roaming - MTN PayAsYouGo and Contract Customers	Keep in touch with over 130 countries with your MTN Cellphone.	Depending on the region you are calling.	Call your service provider before you leave Swaziland to activate MTN Roaming
SMS (Short Message Service ) - MTN PayAsYouGo and Contract Customers	Each standard MTN SMS can accommodate up to 160 characters. When your MTN SMS exceeds 160 characters, the long message will then be split into smaller messages on delivery and each of these is billed separately.	The cost of a single MTN SMS is E0.80 for local destination, E1.00 for regional and E1.60 for international destination.	No activation is required. Message Centre Number: +2686011033
MMS (Multimedia Service) - MTN PayAsYouGo and Contract Customers	Allows you to send text, pictures, videos, and sounds or combination of the above. Share your photo – perfect moments with friends and family.	MMS cost E0.90 per 300 kb	Call your service to send the configuration settings. Or customer can request the settings by sending an SMS with the word MMS to 6565.
MTN Directory Enquiries (6200) - MTN PayAsYouGo and Contract Customers	This holds Customer information in terms of their numbers (MSISDN, Fixed Lines & Fax) and other details that the Customer May require.	The cost of a call to the Call Centre is E1.00.	Dial 6200 from an MTN cellphone.
MTN Me2U - MTN PayAsYouGo	Transfer airtime from your phone to another MTN cellphone.	Free service	Dial 141amount*recipient’s number # to do an instant transfer.
MTN Please Call Me MTN PayAsYouGo	Two free daily SMS’s for sending CallBack requests.	Free service	Dial **121cell number# ok**
MTN Faxmail - MTN PayAsYouGo and Contract Customers	A virtual fax machine in your pocket.	Fax downloads charged at call rates	Your fax number has 8 digits i.e. if your cellphone number is 6061002 then your fax number 60961002. dial 100 or 60100 to download the fax at your convenience i.e. press 1 to listen, press 3 to transfer, enter destination (Fax number) then #